Offers & loyalty

Why have I not received my referral reward?

You may not have received the reward because:

  • the referral was not reported within 30 days of registration;
  • your friend previously had a Hive5 account;
  • your friend did not complete identity verification;
  • less than €1,000 was invested;
  • the qualifying investment was not completed within the first 30 calendar days of registration;
  • the selected loans were not available on the Primary Market;
  • the selected loans had an initial term shorter than 6 months;
  • the funds did not come from your friend’s own bank account;
  • you have not contacted Hive5 Support after the qualifying investment was completed;
  • the referral requires an additional fraud or eligibility review.

If you believe all conditions have been met, contact Hive5 Support from your registered email address.

Still need help?

Email support from your registered address and include a short description of the issue. We reply within two business days.

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