Account & verification

How do I start identity verification?

To start identity verification:

1. Prepare a valid passport or national ID card with electronic security features.

2. Make sure you are in a well-lit room so the document and your face can be captured clearly.

3. Make sure your identity document is not expired.

4. Check that your full name, document number and date of birth are clearly visible.

5. Follow the verification instructions shown in your Hive5 account to complete the process.

Which documents can I use for identity verification?

Still need help?

Email support from your registered address and include a short description of the issue. We reply within two business days.

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