Account & verification

How can I change my cookie preferences?

You can manage non-essential cookie preferences through Cookie Settings on the Hive5 website.

How can I keep my Hive5 account secure?

Use a unique password that you do not reuse on other services, keep access to your email account secure and never share login or verification codes with anyone.…

Why do I need to verify my identity?

Identity verification helps Hive5 confirm who is using the platform and meet applicable legal, compliance and security requirements. You must successfully complete the required verification before using certain…

How do I start identity verification?

To start identity verification: 1. Prepare a valid passport or national ID card with electronic security features. 2. Make sure you are in a well-lit room so the…

How does Hive5 protect my personal data?

Hive5 only asks for personal information required under applicable law or for the purposes described in the User Agreement, Privacy Policy and Cookie Policy. Personal data is processed…

How do I close my Hive5 account?

To close your Hive5 account, contact Hive5 Support at support@hive5.com. Before the account can be closed, any outstanding investments, available funds and other account obligations may need to…

Which documents can I use for identity verification?

Accepted documents: Passport National ID card with electronic security features Not accepted: Driver’s licence Residence permit Foreigner identification card EU-issued national ID card without electronic security features Documents…

What happens to my account if I die?

Once Hive5 receives an email or letter stating that an investor has passed away together with a copy of the official death certificate, the account is frozen until…

What personal data is collected during registration and identity verification?

During registration and identity verification, Hive5 stores the following information: Data from your identity document Residence address Phone number Email address Photo of your face Photos of your…

What should I do if I can’t sign in?

First check that you are using the correct email address and password. If needed, use the password-reset option and check your inbox and spam folder. If you still…

What should I do if identity verification fails?

Check that your document is valid, clearly visible and supported, and make sure the information you provide matches the document. If verification still fails, contact Hive5 Support at…

How can I update my personal information?

Some personal details can be updated directly in your Hive5 account. Changes to information used for identity verification or compliance purposes may require additional verification. If you cannot…

Why may Hive5 ask for additional information?

As part of legal and compliance requirements, Hive5 may occasionally ask you for additional information or documents, including: Information about the source of funds Information about operations or…

How long does Hive5 retain personal data?

Hive5 does not store personal data longer than necessary to provide its services and fulfil the agreement with the user. However, applicable laws and regulations may require certain…

How can I contact Hive5 Support?

You can contact Hive5 Support through the website LiveChat or by email at support@hive5.com. Support working hours are Monday–Friday, 08:00–17:00 CET.